Our Customer Charter is a set of values and standards we uphold at all times to ensure the level of service we provide to customers both on eBay and our website, is always of the highest standard. Our Customer Charter is our promise and commitment to customers and is what sets us apart from other sellers.

Honesty & Fairness

Everything we sell is described accurately and honestly to the best of our abilities. We never use false or misleading information to sell products. We will always keep our word and offer refunds or replacements, subject to our normal terms and conditions.

Timely Communications

We aim to reply to all e-mails as quickly as possible, and will usually reply within a 2 hour time slot. Customers also have the option of using our Live Chat facility for urgent queries.

Fair Postage & Packaging Charges

We do not profit from postage and packaging with excessive or inflated charges. We aim to keep our postage and packaging charges as low as possible. Any charge we make will always reflect the cost to ourselves of sending your order with nothing extra added.

Safe & Secure Packaging

We take special care to ensure all goods are packaged adequately and securely to ensure your order arrives in perfect condition and undamaged.

Respect for Privacy

We respect our customers right to privacy. Any details given to us by customers are used solely for fulfilling orders. We never sell or pass on customers details to third parties.